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To make the most of your stay on campus, we strongly encourage you to familiarize yourselves with the amenities, services, policies, and procedures related to living on campus. To have your questions and concerns resolved as quickly and as best as possible, it is best to direct them to the appropriate department.
The amenities and services available in and nearby residence halls is a shared effort among several departments. Knowing which department is best able to help with your questions is the best way to get the right answers as soon as possible.
Covered bicycle storage is available around all the residence halls. The covered storage south of building 15G have charging sockets which accept electronic payment including WeChat Pay and AliPay.
DKU Housing (dkuhousing@dukekunshan.edu.cn) regularly tests the safe drinking water available in each residence hall. In UG Courtyards, there are faucets and electric water boilers labelled drinking water on each floor. In the Graduate Residences, there are in-suite or apartment faucets labelled drinking water.
DKU IT (service-desk@dukekunshan.edu.cn) maintains these scan/copy/print machines, which are available in each residence hall. Their help desk is (0512) 3665 7100 and their website is https://dukekunshan.edu.cn/en/it-support.
Depending on the time and urgency of the need, the following departments assist:
Non-Urgent
DKU Housing (dkuhousing@dukekunshan.edu.cn) manages requests made in Mercury as soon as possible.
Urgent – Business Hours
DKU Campus Services (campus-services@dukekunshan.edu.cn) manages urgent requests during their business hours, which are 9:00 AM – 5:30 PM, daily Monday – Friday. Their help desk is (0512) 3665.7111.
Urgent – After Hours
The Campus Emergency Hotline manages urgent requests outside business hours and can be contacted at (0512) 3665.7110.
DKU Housing (dkuhousing@dukekunshan.edu.cn) supervises the Housekeeping staff, who work in each of our residence halls to remove trash from trash rooms, keep common areas clean, and to clean public restrooms daily.
DKU Housing (dkuhousing@dukekunshan.edu.cn) regularly conducts air quality tests and central air conditioning, heat, and air filtration systems are installed in each residence hall.
DKU IT (service-desk@dukekunshan.edu.cn) assists with all technology issues (e.g., internet, printers, etc.) Their help desk is (0512) 3665 7100 and their website is https://dukekunshan.edu.cn/en/it-support. Students may also refer to their Quick Start Manual for New Students available here: https://it.dukekunshan.edu.cn/quick-start-manual-for-new-students/
In the lounge of each residence hall, there is a communal kitchen and two fridges available for residents, who need to follow the student handbook and the community standards when accessing the facilities to promote a healthy and respectful atmosphere in the residence halls.
DKU Housing (dkuhousing@dukekunshan.edu.cn) maintains laundry facilities available in each residence hall. Both washing machines and dryers accept electronic payment including WeChat Pay and AliPay. The fee for one-time usage ranges from 3-5 CNY depending on the duration.
DKU Campus Services (campus-services@dukekunshan.edu.cn) coordinates mail and package services. Their help desk is (0512) 3665.7111. Most student mail and packages will be delivered to the Campus Mail Center located in the Community Center West’s first floor 1031 suite. Intelligent Parcel Lockers working 24/7 are located outside the Mail Center for easy pick-up by students. The full address for students’ mail and packages is:
PO Box 3000, Duke Kunshan University,
No. 8 Duke Avenue, Yushan Town,
Kunshan, Suzhou, Jiangsu Province, 215318, China PR
There are no spaces available for reservation in the residence halls.
A student requesting special room accommodations due to existing and clinically documented conditions needs to contact the Student Accessibility Services Office (SASO@dukekunshan.edu.cn) to begin the review process by the deadline of room application. SASO recommended requests are accommodated on a space availability basis by Residence Life. For more information, please reach out to the Student Accessibility Services Office or the Office of Case Management (dku-ocm@dukekunshan.edu.cn).
DKU Housing (dkuhousing@dukekunshan.edu.cn) manages both recycling and trash receptacles provided in each bedroom and the collection and disposal areas near rooms.
The Duke Kunshan residential community values mutual respect and personal responsibility. To establish and maintain such a community, all students are held accountable for their actions. A brief overview of some policies and procedures are below. For the full list, please refer to the most current version of the Duke Kunshan University Student Handbook, posted online and the Room Assignment Agreement in Mercury. In the event of a discrepancy between the Handbook and what’s written below, the Handbook will be considered the official version. In the event of a discrepancy between the Agreement and what’s written below, the Agreement will be considered the official version.
DKU Housing (dkuhousing@dukekunshan.edu.cn) manages several procedures particularly important for residents, such as Abandoned Property, Damage Billing, Electrical Overload, Flier Posting, Laundry, and more. These procedures and more can be found in the Handbook. Though managed by another department, Residence Life would like to highlight the following, and note that if there’s a discrepancy between the Handbook and what’s written below, the Handbook will be considered the official version.
Residence Life (residencelife@dukekunshan.edu.cn) manages several policies and procedures particularly important for residents, such as Bulletin Board Posting, Kitchen, Lockouts, Sports, and more. These policies and procedures, and more, can be found in the Handbook. If there’s a discrepancy between the Handbook and what’s written below, the Handbook will be considered the official version.
This policy is an extension of the University Fire Safety policy. The following are prohibited in the residence halls:
Health and safety is a shared responsibility among students, faculty, staff, and Campus Security personnel. Appropriate levels of personal and environmental hygiene are expected to be maintained by all residents. Perishable food must be properly stored, refrigerated, and disposed of as necessary. Both recycling and trash receptacles are provided in each bedroom and near each room. Failure to keep a space in an environmentally healthy condition will result in referral to the student conduct process. Security staff is present in each campus building. If there’s any suspicious activity, be sure to report to Campus Security personnel immediately. Do not prop your room or suite doors, or any other public area doors open.
In accordance with Chinese practice, residential facilities will be inspected on a weekly basis to ensure cleanliness, functional facilities, and to check for health and safety concerns. Students will be notified in advance and are recommended to be present at the inspection. If a DKU staff member suspects a student to be in violation of a University and/or Housing policy, the University reserves the right to perform a spontaneous housing inspection without the prior notification to students.
Residents are allowed to have visitors in their room with the approval of their roommate(s). All visitors (defined as anyone not assigned to the room or suite) must abide by all University and Room Assignment Agreement policies, and they are the responsibility of the hosting resident. Residents can have no more than four visitors at a time. DKU student visitors can spend the night in the host resident’s room a maximum of 4 consecutive nights, if and only if the roommate(s) allows. People who are not DKU students are not allowed in the residence halls between 11:00 PM – 8:00 AM and are required to sign in at the entrance of the residence hall. Residence Life staff may require a guest to leave a room.
Quiet Hours are in effect nightly Sun night – Fri morning from 11:00 PM – 8:00 AM nightly, and Sat and Sun mornings from 1:00 AM – 10:00 AM. Reasonable levels of noise can occur outside Quiet Hours. Excessive or intrusive noise at any time is prohibited. 24-Hour Quiet Hours are in effect from the last day of class through the end of the session.
For the current academic year, the dates of residence hall opening and closings can be found in your Room Assignment Agreement or online in the Residence Life Calendar.
The Room Assignment Agreement, available in Mercury, is legally binding, and all policies and procedures outlined therein apply. In the event of a policy or procedural discrepancy between this Handbook and the Room Assignment Agreement, the Room Assignment Agreement will be considered the official version.
In an effort to create more room options for incoming and existing residents, ensure payment and experience equity, and maximize use of available space, the University enact a consolidation process within the first two weeks of classes each semester. Residents without roommates and/or completely full suites, for any reason, will be emailed and given the options below. Residence Life reserves the right to mandate a relocation for consolidation purposes.
Select a New Roommate
You may select a new roommate from among those in the consolidation process, and chose which of your current rooms you will live in.
Have a Roommate Assigned/Wait
If you do not select a roommate from among those in the consolidation process, Residence Life will assign you a new roommate, based on room assignment application lifestyle selection compatibility. The room you will live in will be randomly assigned. If the number of people and spaces don’t match, it is possible for a person to remain in their current situation, which is considered “waiting”. If a student is “waiting”, they will stay in their current space (without a rate adjustment), with the understanding that a new roommate may be assigned to them at any time. They are required to keep the empty space ready for immediate and welcoming move in. Advance notice will be attempted, but isn’t guaranteed in all circumstances.
Interpersonal misunderstandings, tension, and conflicts seem to be inevitable for the engaged citizen. Sometimes, these things happen right at home, in our own rooms. Therefore, Residence Life sets forward this roommate-driven process to help students learn through the situation at hand, giving them tools for success in the future. The process of harmonious relationship restoration or coping can be slow, time consuming, and frustrating. The first step is to attempt to work things out directly between roommates, using the Roommate Agreement and whatever explicit and implicit agreements were made. In situations where residents are unable to pleasantly resolve disputes on their own in this manner, Residence Life may intervene to work towards a resolution. The next step is to involve the Resident Assistant for a mediated conversation. The decision-making authority on how to move forward rests solely with the residents and the conversation will conclude with next steps on how to live together.
If residents continue to be unable to come to a resolution on their own, Residence Life will become more involved, and take some of the resolution decision-making authority from the residents and give it to the building’s Residence Life Coordinator. The Residence Life Coordinator will arrange another mediated conversation and work with residents to dictate next steps on how to live together.
Roommate who continue to be unable to come to a resolution on their own, may be referred to an arbitration hearing. In an arbitration hearing, the head of Residence Life will review written statements about the case from each involved resident, the Resident Assistant who mediated, and the Residence Life Coordinator who mediated. They will then make a final resolution for the case. Possible outcomes include, but are not limited to, all residents receiving a mandatory administrative re-assignment.
Refusal to engage in any step of this process will result in re-assignments requests not being reviewed, or their case will move directly to an arbitration hearing, subjecting them to the possibility of a mandatory administrative re-assignment.
These spaces are available to everyone, any time, without reservation. As this is a community space, we expect you to share the space and not treat a room as if it were your own personal study location. Food and drinks are prohibited in the team rooms, as is leaving personal belongings. Items left in these spaces may be thrown away or confiscated.
